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Limousine Services Booking Notes (as at SEP 2022)

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Booking & Booking Confirmation

Booking can be made through a phone call, SMS, and Messaging Apps. Upon booking enquiry received, CHRIS LiMO will return with a confirmation message with job reference number and job details. To expedite the booking process, Booking Personnel (Host) are advised to provide, or get ready, the following information in their inquires messages.

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  1. Book-By/Host…. (Booking Personnel Name, Contact No., and  E-mail.)
     

  2. Type of Service: 
    a.  Single Trip Transfer
    b.  Hourly Rated Chartering
    c.  Airport Transfer - Arrival
    d.  Airport Transfer – Departure
     

  3. Event Date & Time; and the duration for hourly chartering.
     

  4. Pick-Up Location / stop-over (if any) / End destination (Drop-off)
     

  5. Name of Passenger, and Contact Number (if  possible)
     

  6. Load:  No. of Passenger & Luggage.
     

  7. Additional/Special Instruction:  e.g. additional stop, baby-seats, or language proficiency etc.

 

Fares and Charges
Apart from the Fares Guide listed in the CHRIS LiMO website - www.chrislimo.com.sg/services , additional request during job-in-progress  might incur additional charges to the base fare quoted.

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  1. Meet & Greet (upon arrival)
    Drivers, or job coordinators, will standby at the airport arrival hall with signage bearing the guest’s name (or company’s logo) to receive the arriving guests. This is a useful service especially for arriving guests who are VIPs of booking personnel, or overseas guests who are not familiar with our airport.
     

  2. Additional Stop & Change of Drop-off Location
    Passenger, for whatever reason, may request for unpreceded stop along a paid trip, or change of destination. Such request may incur additional charges which will be billed to the booking personnel after the job is done.
     

  3. Waiting Time & Delays
    For a single trip transfer, waiting fee applies if the passenger is picked up after 15 minutes of the booked time, up to maximum of 30 min. Thereafter, subject to driver’s availability, it shall be considered as “Second Order”, or converted to "Hourly Rated".
    For airport arrival, CHRIS LiMO, or the drivers, will monitor the “Landing Time” of the flight and advise standby starting time, which is normally 20 mins after flight lands. The “waiting time charges” will commerce 60 minutes after that.  Booking personnel are to alert CHRIS LiMO if the arriving guest is a “fast pax”; which means he has no check-in luggage and is able to clear the custom fast because of “residence status”. 
    Waiting time charges does not apply to Hourly Rated Chartering (also known as Disposal) and delays due to traffic condition.
     

  4. Converting to Hourly Rated Chartering
    If the duration of any job which exceeds 75 mins (excluding delays due to traffic condition), the job will automatically be converted to Hourly Rated Chartering (disposal) with minimum of 2 hours' charges. All other waiting charges, or “second order” shall be waived. Conversion is also subject to driver’s availability.
     

Payment - Term & Condition

CHRIS LiMO booking confirmation takes effect when payment is fully received for first time customers, unless otherwise agreed and approved by CHRIS LiMO. Payment may be made through Credit Card (powered by STRIPE or HitPay), instant transfer through PayNow, PayLah, PayPal, and Wechat Pay; or bank transfer.  Please contact Christopher Tay of CHRIS Limo at +65 9699 3703 for payment matters.

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Order Changes & Cancellation

Cancellation more than 24 hours prior to job commencement - no charge.

Cancellation 6 - 24 hours prior to job commencement - 50% refund  base fare.

Cancellation less than 6 hours prior to job commencement - no Refund

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Change of Date & Timing of job 1.5 hours prior to job commencement - no charge

Change of destination (less than 10km difference) before "Pax-on-Board" - no charge

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[END]

 

 

Doc #21016/CT

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